Terms and conditions

Last Updated 6/11/2026

These Terms and Conditions explain how Insiders Digital works with its clients. By hiring our services, you agree to the terms below.

1. Payment Policy

A 50% advance payment is required before any work begins. This confirms the project and secures your slot with our team. The remaining 50% payment is due at the end of the month, regardless of the project’s completion status or pending feedback.

Late payments may result in delays or temporary suspension of work until the outstanding amount is cleared.
We have a strict no refund policy. Once a payment is made, it cannot be refunded under any circumstances, including changes in project direction, business decisions, or timeline adjustments.

2. Scope of Work

We will only deliver the services that have been discussed and agreed upon before the project starts.
Any additional work, including presentations, logo design, posters, banners, extra content, or any other asset not included in the original agreement, will be quoted and charged separately.

3. Revisions Policy

Each deliverable includes up to 2 or 3 rounds of revisions, depending on the agreed service. We will do our best to implement all feedback within those revision rounds.
Additional revisions may be possible, but extra charges may apply.

All revision requests must be submitted within 7 days of delivery. If no feedback is received within that period, the work will be considered approved and completed.

4. Ad Payments and Account Setup

Clients are responsible for adding and managing their own payment method for advertising platforms. Insiders Digital does not handle advertising budgets and is not responsible for payment failures, card issues, account restrictions, or advertising losses.

We can assist with setup and guidance, but all financial control remains with the client.

5. Communication and Meetings

All communication should take place through official communication channels.
One meeting per week may be scheduled through Google Meet or Zoom to discuss progress, strategy, and updates.
Clients should communicate through the assigned point of contact and not directly with individual team members.

6. Client Point of Contact

The client must appoint one authorised representative to provide approvals, feedback, and project decisions.
Insiders Digital will not be responsible for delays caused by internal communication issues or delayed decision making on the client’s side.

7. Timelines and Delays

Project timelines will be agreed upon before work begins. Any delay caused by late feedback, missing approvals, missing content, or delayed asset submission may result in an updated delivery schedule.

Urgent requests or work outside the agreed scope may require additional charges and revised timelines, depending on availability.

8. Performance Disclaimer

We are committed to delivering high quality work and professional service. However, we cannot guarantee specific results, sales, leads, engagement levels, or return on investment.

Campaign performance may be affected by market conditions, platform changes, competition, audience behaviour, and other factors beyond our control.

9. Content Ownership

All work created by Insiders Digital remains our property until full payment has been received. Once the project has been paid in full, the client will have full rights to use and edit the approved deliverables. Editable source files are not included unless agreed upon before the project begins.

Insiders Digital may showcase completed work in its portfolio, social media, or marketing materials unless the client requests otherwise in writing.

10. Confidentiality

Both parties agree to keep confidential information, business data, strategies, campaign details, and shared documents private during and after the project.

11. Termination of Services

Insiders Digital reserves the right to end a project or service in cases of non payment, abusive behaviour, repeated requests outside the agreed scope, or prolonged lack of communication.

If the client decides to end the project before completion, the advance payment will not be refunded.
Any completed work beyond the initial 50% stage may be billed separately.

12. Technical Assistance

We provide basic support for account access, integrations, and content publishing.

If an issue requires extensive troubleshooting, advanced technical work, or third party software setup, additional charges may apply depending on the time and complexity involved.

11. Contact Us

Email: hello@insidersdigital.co
WhatsApp: +92 307 2516660
Website: insidersdigital.co